WHAT PEOPLE are SAYING

"Taozen did an outstanding job. We were living overseas and hired them based mainly on reviews and their competitive estimate. Although the job was completed a couple days later than expected (due to slow drying of the urethane because of several rainy days), the team completed the work as quickly as possible and the results are remarkable. Stains and scratches left by the previous owners are gone and the floors look great. Taozen was professional and punctual from start to finish. Excellent communication and professionalism, which is a rare quality among contractors we've encountered. Everyone that has seen the floors has remarked on how good they look. Thanks Taozen!!!"

-Justin S. Carlisle, MA

"Everything went very smoothly and the work was excellent. I would especially highlight the quality of communication, reliability, and cleanliness. We were on a tight schedule -- the work needed to begin on a particular day and be done promptly. Taozen worked with us, committed to the dates, and the workers were there at 9 am on the appointed day, and worked steadily to get the work done on schedule. Taozen was also very responsive to emails and showed up exactly when they said they would for estimates, measurements, etc. In the world of home repair that kind of respect for the customer's time is all too rare. We were also very impressed with how clean the house was when the job was done. They'd said it would be dustless, and that they would seal off rooms, closets and cupboards. I was skeptical, but it was true -- except for one storage closet that couldn't be fully sealed off, we didn't need to do any dusting or extra cleanup after the job was done."

-Roger T. Belmont, MA

"I have nothing but positive things to say about Taozen. They gave a quote that I found reasonable and was understanding of my time crunch from closing to when furniture was going to be delivered. To meet my time crunch the crew returned on Labor Day to apply the stain to give it enough time to dry before the furniture delivery. When i returned after the job was done, the floors looked AMAZING. The dust and I mean all of it was cleaned up. Even where stain had gotten on the white baseboards was touched up and looks GREAT. I have already received numerous compliments even from a gentleman who used to do flooring and he was amazed at how great the floors looked. Needless to say, I would highly recommend Taozen Flooring and would use them again without batting an eye."

-Phil S. Boston, MA

"My husband and I cannot recommend highly enough Taozen Flooring for the quality of work they just completed for us and for their excellent customer service. Before we moved into our "new" 1930s home, the team provided us with an estimate for the work to be completed. Overall, their estimate was reasonable -- about the middle of the range compared to other two or three estimates we had received. Our home has original hardwood floors as well as floors which had been covered with broadloom over time; we wanted Taozen to refinish the existing hardwood floors and remove the broadloom to expose and refinish the hardwood underneath. The team emphasized up front the fact that once the broadloom was removed, the estimate might increase depending on the condition of the floors. It turns out that the master bedroom floor had been damaged beyond repair, and needed replacing, and another bedroom floor was damaged but could be salvaged with several patches. The estimate increased, as predicted, but was reasonable. When my husband and I couldn't readily select a stain colour, they returned with more samples for us to choose from. We found the experience of working with Taozen to be easy; they returned our calls quickly when we had questions and was very pleasant to do business with. The best part, naturally, is that the floors are absolutely stunning. Impeccable, far exceeding our expectations."

-Robin N. Waban, MA

"We bought an old house. had an old rug in one room that we thought had plywood under it. Realized after we bought house that the rug would have to go sooner rather than later. Started pulling it up and found a very pretty fir floor. We called Taozen for an estimate. The team came very quickly and talked about what they would do. There was a good sized oil stain on the fir floor. It was explained to me that it was unlikely that they could get rid of all of it but they would do their best. The stain is still there, much, much smaller and quite a bit less noticeable. Very important that they were able to work within the very short timetable we had before our furniture was moved in. The entire process went very well, from estimate, to work, to payment. I was kept well-informed about what was being done when. I would highly recommend Taozen if you are considering having a floor refinished."

-Margaret A. Newton, MA